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Aug 142012
 

19 July 2012 – A recent report published by Lancet has shown that the United Nations’ Millennium Development Goal of halving the proportion of children who suffer from hunger halved by 2015 (compared to 1990 levels) is unlikely to be met.

This new analysis does state that 61 of the 141 developing countries will probably meet the target, but these successful countries are primarily in Asia and Latin America. The report unfortunately showed that sub-Saharan Africa has fallen behind and more than likely will not.

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Aug 082012
 

Risk management is generally one of those tasks that are often moved to the next day’s list and regret for not prioritizing it earlier always comes too late. Risk management in its simplest form is the one place where being negative is encouraged, so it is natural for people to try and avoid this unpleasant topic. Unfortunately ineffective risk management has in the past caused businesses to become extinct. Like many other seemingly insurmountable tasks, it can be quite achievable if broken down into little chunks.

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Jul 262012
 

If you are asking this question – you probably do not have it.

If you have it – it will change your business for the better forever.

CI is a way of ensuring that your business is continuously improving, without you having to do all the work yourself. It is a way by which you raise the bar for all your employees, your business and all your business partners. It is both extremely powerful and not so easy to achieve. It is a culture.

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May 142012
 

Before we continue – it is important to clarify how we distinguish between employee rewards and employee recognition;

  • Employee rewards: Refers to something of monetary value – for example a cash incentive or a gift voucher, used to reward employees for good behaviour.
  • Employee recognition: Refers to an action that conveys a “thank you” – usually this has negligible or no cost involved, and it is used to recognize employees for good behaviour.

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Feb 282012
 

Too many businesses are getting customer service wrong. Bureaucratic business processes are making it incredibly difficult for employees to be flexible and accommodate unique customer needs. “The customer is king” has become merely an empty saying printed on a poster and very little (if any) evidence of it can be found in business operations. In today’s economic circumstances it is probably more important than ever to refocus and start getting it right again. After all, the customer is the one paying your salary.

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