Do any of these sound familiar? “I am always busy”, “I do not really have the time” and “There are not enough hours in the day”. If these phrases ring true for you, I would like to challenge you to start mapping your movement at work. You may just be very surprised at what you find. Your map does not have to be 100% to scale – lines drawn with free hand will show you what you need to see.
During a recent project where we were assisting the HR department of one of our clients to successfully address some of their challenges, one of the issues that they raised was their frustration with supervisors who were not completing forms correctly. They had developed an easy step-by-step “how to” guide for the supervisors and have given them training, but they were still receiving forms that had been completed incorrectly. When we enquired from the HR department what they did when they received an incorrectly completed form, they told us that they corrected it themselves, because they felt obligated.
Increasingly challenging market circumstances are forcing more and more businesses to either adapt or become extinct. Whether you have chosen to pursue Business Process Improvement, Business Process Re-engineering, Continuous Improvement, automation (or whatever label you prefer) to ensure your long term sustainability, they all have one critical success factor in common: change.
There are many books that have been written on the topic of change management. It can be considered a field of speciality on its own. The problem is that the frequency of change that is required in organizations today, no longer leaves you with a single defined change management project. The successful organizations of the future are developing cultures wherein their employees are able to deal with continuous change – effectively and permanently. In fact this is not much different than expecting them to be able to cope with life. What we need to start doing, as organizations of the future, is to teach people the life skill of coping better with change.
We were recently contracted by a client to assist with streamlining their business processes, because their entire team was fully loaded – and this was hampering their ability to grow. Considering that their turnover had not increased compared to the previous year, they were apprehensive about appointing additional team members.