Sep 282014
 

Selecting the most appropriate communication medium is one of the critical steps in getting your communication right the first time. Although not always the most appropriate communication medium, email is surely rising in popularity. Below are a few email etiquette guidelines to help ensure your success. Continue reading »


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Aug 292014
 

Have you ever witnessed the process of removing a more than 20 year old palm tree? It is an impressive undertaking! This morning as I was driving to a client, I passed a garden where three guys were trying to chop up a recently removed palm tree’s trunk with a diameter of more than a meter, but with shovels. It was not surprising to me that on my way back, much later the same day, I found them still at it. My logic screamed that this was a job better suited for a chain saw, but here three people were struggling (inefficiently and ineffectively) with the tools they had available to them. We see this way too often in businesses! Sometimes it is not only the availability of the right tool that is the problem, but the fact that we have neglected to train the user properly in the effective application of their tools, equipment and / or software. Continue reading »


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Jul 302014
 

During a recent project where we were assisting the HR department of one of our clients to successfully address some of their challenges, one of the issues that they raised was their frustration with supervisors who were not completing forms correctly. They had developed an easy step-by-step “how to” guide for the supervisors and have given them training, but they were still receiving forms that had been completed incorrectly. When we enquired from the HR department what they did when they received an incorrectly completed form, they told us that they corrected it themselves, because they felt obligated. Continue reading »


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Jun 292014
 

In one of the sessions during our Leadership development program, a participant asked me “How do you know when you are ready for management?” A very interesting discussion ensued which I have attempted to summarize below.

Being a successful manager is very challenging because the majority of your results are not dependent on you. You are dependent on the members of your team to give their best. You cannot do everything yourself, so you need to learn how to delegate and co-ordinate activities. You need to learn how to enable the team around you to deliver. Management is definitely not for everyone. It is difficult when everyone looks to you for answers, because you will not always have them.

Before you plunge right into management, it is important to be clear on what would be expected of you (other than your normal job description). Continue reading »


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