Email, pain or gain?
Communicating When Times are Tough
With energy and labour costs on the rise, competition increasing from all over the globe, customers becoming more and more demanding and price wars rife throughout many industries, more and more employers are facing challenging times. Compared to this, being the bearer of good news is a more pleasant experience. The biggest mistake that these companies are making is trying to turn things around with only the efforts of the owner or the senior management team. A big boat can be turned faster and more easily if all the passengers are doing their bit to paddle in the right direction, instead of relying on the efforts of only a select few. Companies often delay having these discussions with employees in fear that they will panic and prematurely jump ship. Managers shy away from having these difficult conversations with their employees because of the discomfort they will feel when facing questions to which they do not at present have the answers. It is important however to note that these discussions are a sign of significant trust in your employees and that, in the end, they have a right to know.