Talking the Talk
Conflict is a dreaded topic for most. Losing your cool in the heat of the moment can break down a relationship and destroy trust that took years to establish. Even if you apologize afterwards and that apology is accepted, the damage can never really be fully undone. What is the first thing that comes to mind when you think of the word conflict? The majority of people have an unpleasant incident associated with the word conflict and although conflict can indeed be a negative and damaging experience, in its simplest form it is merely a difference of opinion. The reality is that in the global economy of today, you are bound to somewhere somehow cross paths with someone who is different from you and not only does this make life interesting, but in business, cultivating the strength of our diversity is a key enabler of innovation and business sustainability. It is therefore critical for the businesses of the future to learn how to use conflict to their advantage and turn the heat into light.
An insufficient flow of communication between a manager and his individual team members will inhibit the overall team’s performance. We regularly encounter managers who are frustrated with their team members for rather communicating with other individuals and failing to make use of communication channels that they believe are in place and effective. When managers turn to us for assistance to address this behaviour, the first question we believe needs to be asked is why your team members could possibly be choosing not to communicate with you?
Communication medium magic
Do any of these sound familiar? “I am always busy”, “I do not really have the time” and “There are not enough hours in the day”. If these phrases ring true for you, I would like to challenge you to start mapping your movement at work. You may just be very surprised at what you find. Your map does not have to be 100% to scale – lines drawn with free hand will show you what you need to see.
Communication medium magic
Common Communication Pitfalls
Probably every little girl, at some point in time, fantasises about being a princess. As the image of a wise and sympathetic queen conjures up in my adult mind, I almost instantaneously straighten my posture and feel a smile come to my face.
If you were to become queen, what kind of queen would you be? Would you behave differently from whom you are today, knowing that you carry the responsibility of the whole world looking up to you every second of the day?
Selecting the most appropriate communication medium is one of the critical steps in getting your communication right the first time. Although not always the most appropriate communication medium, email is surely rising in popularity. Below are a few email etiquette guidelines to help ensure your success.