Scoring Customer Service Goals
During a recent project where we were assisting the HR department of one of our clients to successfully address some of their challenges, one of the issues that they raised was their frustration with supervisors who were not completing forms correctly. They had developed an easy step-by-step “how to” guide for the supervisors and have given them training, but they were still receiving forms that had been completed incorrectly. When we enquired from the HR department what they did when they received an incorrectly completed form, they told us that they corrected it themselves, because they felt obligated.
Navigate through change by connections
Would you pay R5,000 for a lollipop? It is rather disturbing how many businesses we come across that do not seem to mind – metaphorically speaking of course. Some businesses have no problem keeping a product or department afloat, a client on the books and honour an expense every single month that does not in return exceed the value invested in it. Doing this does not make business sense. If you are feeling this way about your training, then you are doing it wrong.
Promoting Teamwork case study