Nov 212015

Why you should show gratitude to your staff over the hectic holiday season

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Aug 312015

There is a saying that variety is the spice of life. Most people prefer variety when it comes to choosing the right frame for their reading glasses, a tie, a shirt, a dress or shoes, but more often than not people are less interested in a variety of opinions, they struggle to communicate in a variety of languages and they find it challenging to understand and be tolerant of a variety of customs and religions. The reality is that variety really is everywhere and it exists internally and externally to your company, stretching beyond your employees to suppliers and clients as well. It is therefore only natural that conflict will arise from time to time and it is critical for managers to be able to handle conflict when it arises, as well as develop ways of preventing conflict from becoming damaging to their teams. Continue reading »

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Apr 282014

Increasingly challenging market circumstances are forcing more and more businesses to either adapt or become extinct. Whether you have chosen to pursue Business Process Improvement, Business Process Re-engineering, Continuous Improvement, automation (or whatever label you prefer) to ensure your long term sustainability, they all have one critical success factor in common: change.

There are many books that have been written on the topic of change management. It can be considered a field of speciality on its own. The problem is that the frequency of change that is required in organizations today, no longer leaves you with a single defined change management project. The successful organizations of the future are developing cultures wherein their employees are able to deal with continuous change – effectively and permanently. In fact this is not much different than expecting them to be able to cope with life. What we need to start doing, as organizations of the future, is to teach people the life skill of coping better with change. Continue reading »

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Apr 262013

Very few companies can intuitively see the benefits of investing in employee wellness initiatives. For most the words “health and safety” merely conjures up images of hard hats and first aid boxes. Although by law your employees are entitled to take sick leave, the reality is that when they do, you are essentially paying them for doing nothing and you are often incurring additional expenses to have other employees work overtime or to get a temp in to make up for the absent employee. The reality is that although someone else may be able to perform the work of the absent employee, it is often at a reduced efficiency because they are unfamiliar with the surroundings and processes or because they are already tired from working more than their normal working hours. In many instances, what it would have cost you to prevent their ailments, cost much less than losing their productivity altogether when they are off sick. Continue reading »

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