I was having a bad morning. I had finished my assignment in Gauteng early and was trying to reschedule the flight on which I was booked, so that I could return home earlier instead of spending a number of hours waiting at the airport for my originally scheduled flight to depart. What I thought to be a simple request was (unfortunately for me) wreaking havoc and causing a lot of unwelcomed frustration for me, as I was being sent back and forth from one queue to another. Eventually my requested change came to effect, but I had to hurry or I would miss the opportunity to board on time. Finally I found myself in the home stretch to the plane – all hot and bothered, when my paths crossed with that of a lady we will call Fiona.
Leadership lessons learnt from the amazing women in my life
I am sure we can all recall that naughty boy in our primary school class who always had to sit in front, because his reputation preceded him even before the first day of the new school year commenced. Maybe that naughty boy was you? Like any other primary school, we also had a “marked” child forced to sit right in front under the teacher’s nose. For the purpose of this article, we will call him William.
The William Theory
Ready, Mindset, Go!
Emotional Intelligence Matters
Communication management starts with understanding