Nov 022015
 

I was having a bad morning. I had finished my assignment in Gauteng early and was trying to reschedule the flight on which I was booked, so that I could return home earlier instead of spending a number of hours waiting at the airport for my originally scheduled flight to depart. What I thought to be a simple request was (unfortunately for me) wreaking havoc and causing a lot of unwelcomed frustration for me, as I was being sent back and forth from one queue to another. Eventually my requested change came to effect, but I had to hurry or I would miss the opportunity to board on time. Finally I found myself in the home stretch to the plane – all hot and bothered, when my paths crossed with that of a lady we will call Fiona. Continue reading »


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Sep 282014
 

Selecting the most appropriate communication medium is one of the critical steps in getting your communication right the first time. Although not always the most appropriate communication medium, email is surely rising in popularity. Below are a few email etiquette guidelines to help ensure your success. Continue reading »


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