Customer service is about so much more than merely delivering a product or service. It is in fact reflected in every single interaction you have with your customers. How you and your team members are behaving when you think no one is really watching, could in fact be driving potential customers away.
We were recently contracted by a client to assist with streamlining their business processes, because their entire team was fully loaded – and this was hampering their ability to grow. Considering that their turnover had not increased compared to the previous year, they were apprehensive about appointing additional team members.