Nov 212015
 

Why you should show gratitude to your staff over the hectic holiday season

http://bizconnect.standardbank.co.za/manage/human-resources/why-you-should-show-gratitude-to-your-staff-over-the-hectic-holiday-season.aspx


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Nov 022015
 

I was having a bad morning. I had finished my assignment in Gauteng early and was trying to reschedule the flight on which I was booked, so that I could return home earlier instead of spending a number of hours waiting at the airport for my originally scheduled flight to depart. What I thought to be a simple request was (unfortunately for me) wreaking havoc and causing a lot of unwelcomed frustration for me, as I was being sent back and forth from one queue to another. Eventually my requested change came to effect, but I had to hurry or I would miss the opportunity to board on time. Finally I found myself in the home stretch to the plane – all hot and bothered, when my paths crossed with that of a lady we will call Fiona. Continue reading »


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Oct 012015
 

The world in which we operate is changing almost daily… Technology is continuously changing… The workforce is changing… The environment is changing… Legislation is changing… Customer requirements are changing… The competition is changing… Globalization has made the world a smaller place and while access to information and new technologies have become easier, this is equally true for customers’ access to alternative suppliers. Since many of these changes are not necessarily within your direct control, the question to ask yourself is what to do when everything is changing? The reality is that the only way to effectively respond and ensure that you remain relevant and stay ahead of the pack, is to continuously improve. Continue reading »


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Aug 312015
 

There is a saying that variety is the spice of life. Most people prefer variety when it comes to choosing the right frame for their reading glasses, a tie, a shirt, a dress or shoes, but more often than not people are less interested in a variety of opinions, they struggle to communicate in a variety of languages and they find it challenging to understand and be tolerant of a variety of customs and religions. The reality is that variety really is everywhere and it exists internally and externally to your company, stretching beyond your employees to suppliers and clients as well. It is therefore only natural that conflict will arise from time to time and it is critical for managers to be able to handle conflict when it arises, as well as develop ways of preventing conflict from becoming damaging to their teams. Continue reading »


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