Dec 312015
 

What would you do if you had the equivalent of an extra 30 working days every year to spend as you wish? Would you use it to travel, spend time with family, finish that DIY project at home, read that book you have been yearning to get to, take up a new hobby, get fit, take up a training course, or go out and find more business?

More free time for you will have knock-on effects for productivity within your business, and other aspects of your life. The following steps are guaranteed to increase your personal productivity and free up 240 hours or more of your time. Continue reading »


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Jan 312015
 

Do any of these sound familiar? “I am always busy”, “I do not really have the time” and “There are not enough hours in the day”. If these phrases ring true for you, I would like to challenge you to start mapping your movement at work. You may just be very surprised at what you find. Your map does not have to be 100% to scale – lines drawn with free hand will show you what you need to see. Continue reading »


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Jun 022014
 

Leading to Success – Normal price R7,500 but currently on special for only R750 via Groupon
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Personal Productivity and Time Management – Normal price R1,500 but currently on special for only R375 via Groupon http://www.groupon.co.za/deals/cape-town/adapt-to-change-pty-ltd-3/39796913


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Sep 292013
 

Too often we find that someone was appointed in a specific position, shown how the system works and then left to their own accord – that is it. Then, later when things go wrong, other people in the organization are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that they must use etc. This oversight is often highlighted during our customer service excellence programs. When we ask our client’s employees what they do when faced with someone screaming at them over the phone and the majority of them honestly answer that they just throw the phone down in their customer’s ear, it is clear that deficiencies exist. Are you shocked? Horrified? Or can you honestly say that all of your staff is very clear on how to deal with these situations? Not only when a customer loses their cool with them, but also when a supplier or their colleagues lose their cool? Continue reading »


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