I was having a bad morning. I had finished my assignment in Gauteng early and was trying to reschedule the flight on which I was booked, so that I could return home earlier instead of spending a number of hours waiting at the airport for my originally scheduled flight to depart. What I thought to be a simple request was (unfortunately for me) wreaking havoc and causing a lot of unwelcomed frustration for me, as I was being sent back and forth from one queue to another. Eventually my requested change came to effect, but I had to hurry or I would miss the opportunity to board on time. Finally I found myself in the home stretch to the plane – all hot and bothered, when my paths crossed with that of a lady we will call Fiona.