Customer service is about so much more than merely delivering a product or service. It is in fact reflected in every single interaction you have with your customers. How you and your team members are behaving when you think no one is really watching, could in fact be driving potential customers away.
Adapt To Change, continuous improvement and supply chain specialists, have recently joined the list of EpicIT’s accredited partners. Epic is a leading on-line strategy alignment, execution & performance management and appraisal system. This relationship will allow Adapt To Change to offer new and existing clients a convenient and highly effective system to manage their projects, staff and company objectives.
EpicIT have fine-tuned performance management and strategy alignment into an art form. Their online subscription-based software allows numerous benefits including:
1. Strategy and execution (planning and management)
2. A full performance management system
3. Climate and customer surveys
4. Project tracking
Part of Adapt To Change’s accreditation process was ensuring the team is capable of full training, implementation and on-going management of the system. “It’s about managing key issues and business objectives and creating an environment in which employees can contribute to strategic business priorities. EpicIT’s system is one of the best there is and we are very excited to receive this accreditation. It is a privilege to join forces with such an experienced and passionate team. We look forward to a long a fruitful relationship,” says Johann Koegelenberg, Adapt To Change co-founder.
Adapt To Change and EpicIT’s collaboration agreement is effective immediately.
Please feel free to contact us if you require more information or if you would like to discuss how the Epic system can be of benefit to your organization.