May 292014
 

Would you pay R5,000 for a lollipop? It is rather disturbing how many businesses we come across that do not seem to mind – metaphorically speaking of course. Some businesses have no problem keeping a product or department afloat, a client on the books and honour an expense every single month that does not in return exceed the value invested in it. Doing this does not make business sense. If you are feeling this way about your training, then you are doing it wrong. Continue reading »


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Sep 292013
 

Too often we find that someone was appointed in a specific position, shown how the system works and then left to their own accord – that is it. Then, later when things go wrong, other people in the organization are very surprised to learn that this individual gave poor customer service or does not know the first thing about the email program that they must use etc. This oversight is often highlighted during our customer service excellence programs. When we ask our client’s employees what they do when faced with someone screaming at them over the phone and the majority of them honestly answer that they just throw the phone down in their customer’s ear, it is clear that deficiencies exist. Are you shocked? Horrified? Or can you honestly say that all of your staff is very clear on how to deal with these situations? Not only when a customer loses their cool with them, but also when a supplier or their colleagues lose their cool? Continue reading »


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Jul 312013
 

A reader recently asked us a very interesting question on one of our social media platforms. He wanted to know how one can identify a real leader in the business environment. How would you be able to assess whether someone has pure intentions and not waste your energy following the wrong person? Continue reading »


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Jul 082013
 

Use reward and recognition to instil excellence in your Supply Chain

http://www.supplychainupdate.co.za/Article.aspx?ID=258


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