Feb 282015
 

I am sure we can all recall that naughty boy in our primary school class who always had to sit in front, because his reputation preceded him even before the first day of the new school year commenced. Maybe that naughty boy was you? Like any other primary school, we also had a “marked” child forced to sit right in front under the teacher’s nose. For the purpose of this article, we will call him William. Continue reading »


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Sep 282014
 

Selecting the most appropriate communication medium is one of the critical steps in getting your communication right the first time. Although not always the most appropriate communication medium, email is surely rising in popularity. Below are a few email etiquette guidelines to help ensure your success. Continue reading »


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Apr 282014
 

Increasingly challenging market circumstances are forcing more and more businesses to either adapt or become extinct. Whether you have chosen to pursue Business Process Improvement, Business Process Re-engineering, Continuous Improvement, automation (or whatever label you prefer) to ensure your long term sustainability, they all have one critical success factor in common: change.

There are many books that have been written on the topic of change management. It can be considered a field of speciality on its own. The problem is that the frequency of change that is required in organizations today, no longer leaves you with a single defined change management project. The successful organizations of the future are developing cultures wherein their employees are able to deal with continuous change – effectively and permanently. In fact this is not much different than expecting them to be able to cope with life. What we need to start doing, as organizations of the future, is to teach people the life skill of coping better with change. Continue reading »


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Dec 182013
 

With energy and labour costs on the rise, competition increasing from all over the globe, customers becoming more and more demanding and price wars rife throughout many industries, more and more employers are facing challenging times. Compared to this, being the bearer of good news is a more pleasant experience. The biggest mistake that these companies are making is trying to turn things around with only the efforts of the owner or the senior management team. A big boat can be turned faster and more easily if all the passengers are doing their bit to paddle in the right direction, instead of relying on the efforts of only a select few. Companies often delay having these discussions with employees in fear that they will panic and prematurely jump ship. Managers shy away from having these difficult conversations with their employees because of the discomfort they will feel when facing questions to which they do not at present have the answers. It is important however to note that these discussions are a sign of significant trust in your employees and that, in the end, they have a right to know. Continue reading »


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